Orders & Payment
Information on where your order is, or editing or canceling an order.
To order your tool, shop around the site to find your perfect tool.
Select your tool, size and then click the white ‘add to cart button’.
You can checkout in British pound sterling, US dollars, euros or Australian dollars and delivery is available to 28 countries. You can learn more about shipping and delivery here.
We accept visa, MasterCard, or American Express debit and credit cards (if the card has a symbol for visa or MasterCard, it should work!). You can purchase using PayPal.
You can have confidence that your information is safe and secure too as our checkout page uses SSL.
Our payment provider address:
635 Somers ave
United States, 19053
You can pay in British pounds (GBP - £), US dollars (USD - $), Euros (EUR - €) and Australian dollars (AUD $)
Use the flag at the bottom of the page to choose your currency before you head to the checkout.
First, double-check that your shipping and billing details are complete and correct, and try checking out using a different web browser.
Common issues to look out for are
1. Your billing address doesn't match the address that your card is registered to
2. Your bank is having trouble authorizing the payment (this can happen for those purchasing from outside of the UK for the first time)
3. The server timed out
If you're still having an issue, let us know and we will see how we can help.
Alternatively, you can try contacting your bank about the payment, especially if you're ordering from outside the UK.
We think tools make the perfect gift and we want to make it as easy as possible for you. Gift boxes are available to add to your order in the cart (while stocks last) and you can even add a free personalised message to be printed on the delivery note when you’re in the checkout.
No payment information is included on the paperwork that arrives with your tools, so you can even send the tools directly to your loved one.
Made a mistake on your order and need to change it?
Once you've placed your order, you'll be sent a confirmation email to the email address that you entered at checkout.
This email will contain your order ID and all of your order information (products, payment information, shipping address etc).
If you notice something is wrong with your order from this email, please send our support team a message below ASAP letting us know what needs updating and we'll do our best to make the change for you. Please include your order ID in the email, as we can't make any changes without it!
Please note that we cannot guarantee that changes can be made after the order has been accepted. Our warehouse works very quickly to get orders out, so once they've started preparing it, we're unable to change anything.
Made a mistake and need to cancel your order? If your order hasn't been processed for dispatch, we'll try and action this.
Please pop our team a message above with your order ID (or the email you used to purchase) and we'll do our best to cancel your order.
Shipping & Tracking
All things related to shipping & tracking
All of our items are made to order and the production times (the time it takes us to make the item) can be found on each product page. A majority of our items are made within 1-4 business days, but double check the product page for accurate and up to date production times - it's listed under "Shipping & Returns".
Once your order is finished, we’ll ship it out right away via the shipping method chosen during checkout.
We offer two delivery methods:
International Standard Shipping (Standard Postal Service of your country) - Free shipping *
International Express Delivery (DHL, FedEx) - Paid service (payment at the stage of choosing the delivery method).
Delivery time is indicated from our experience with customers *
Express International Shipping:
Delivery Time 3-5 Business Days
Standard International Shipping:
Australia: 14-20 business days
Asia Pacific: 15-19 business days
Canada: 15-19 business days
Europe: 8-15 business days
Latin America and the Caribbean: 16-20 business days
New Zealand: 16-20 business days
North America: 12-18 business days
North Africa and the Middle East: 13-18 business days
United States: 15-19 business days
We’ll send an email to you with tracking information as soon as your package leaves our shop. If you didn't receive a shipping confirmation email, please check your spam/junk folder. If you still don't see it or if you have any questions about your order, please send us an email at firstname.lastname@example.org
To check the tracking number, click here.
If your tracking isn't updating or the delivery is late
especially during the festive season, many postal carriers are overwhelmed with parcels so your delivery can take a little longer than expected. However, if you're worried that something has gone wrong or the parcel has been lost, send our team a message with your concerns and we'll contact the delivery carrier to investigate for you.
If your package hasn’t arrived within the estimated time-frame, we suggest trying the following:
- Check your tracking information and see if it has been delivered
- Check with neighbors to see if your package was accidentally delivered to them (oops!)
- Contact your local post office to see if they have any information on the package
If your package is still lost, please contact us with your order information and details so we can find a solution for you here.
Refunds & Exchanges
Information on our return and exchange policy
We do our best to ensure that each item is high-quality and a product that we can stand behind, but we understand that sometimes it doesn’t work out. If your product arrives defective, we sent you the wrong item, or it's just not what you expected - no problem! Let us know within 30 days of the delivery date and we will gladly provide a full store credit or refund.
To get a return claim started, please send us the following information here:
- Order number
- Date of order
- Reason for your return
Please note that we are not able to refund any expedited shipping charges and in most cases, are unable to provide a return label. Due to COVID-19, returns will be opened by our team 3 days after receipt back to our shop, and refunds will be processed up to 7 business days after opening. This is for the safety of our employees. We appreciate your understanding!
More information about the return can be found here.
If your order didn't arrive as expected or you’d like to exchange it for a different product - don’t worry, we won’t take it personally! Just let us know within 30 days of the delivery date and we will gladly provide a full store credit to select another item.
To get an exchange claim started, please send us the following information here:
- Order number
- Date of order
- Reason for your exchange
In some cases, the original item will need to be returned to us in original condition and we unfortunately aren't able to cover the return shipping.
Have a question not answered here? Reach out to us!
We are happy to help with questions not answered here! We have a few ways you can reach us:
- Facebook Messenger
- Contact Form
- You can also reach us by phone by calling us at xxxxxxxx
We’re here Monday-Friday, 9am-4pm MST and we’d love to help! We typically respond with 24 hours.